challenge
Mechanics are often faced with seemingly 'unfixable' issues. Typically this
is where a Master Technician needs to pause and contemplate how best to fix the problem. In many cases, this involves liaising with one of the Vehicle Manufacturers Technical Support Centres, who offer expert advice based on similar issues they've experienced.
Current technology utilises telediagnosis equipment, allowing screen shares to analyse diagnostics taken by the Master Technician. In many cases, this is not sufficient to understand the nature of the problem, resulting in one of the Main Support Centre Technicians travelling to the Service Centre. This incurs costs and longer repair times.